What’s a real emergency
Call without waiting for a burst pipe or major leak, no water at all, water coming through a ceiling, an uncontrollable overflow, or any smell of gas. These risk damage or safety and shouldn’t wait.
What can usually wait
A dripping tap, one cold radiator, a slow-draining sink or a running toilet are annoying but not urgent. They’re worth booking in, but you don’t need a middle-of-the-night call-out for them.
What to do while you wait
For water, know where your stopcock is and shut it off. For a gas smell, don’t touch switches — ventilate and get everyone out (see our shut-off guide).
Calling an emergency plumber
When you do call, describe what’s happening and what you’ve already done — it helps us arrive with the right kit. We’re on call 24/7, 365 days a year.
Not sure if it can wait? If you’re in South Manchester or Cheshire, call us and we’ll tell you honestly — and come out fast if it can’t.
See our emergency plumber service
