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Boiler repair

Hot Water But No Heating — or the Other Way Round

It’s a peculiar one: taps run piping hot but the radiators stay cold, or the heating’s fine but there’s no hot water.

At a glance

  • Getting one but not the other usually points to a single component, not a dead boiler.
  • On a combi, the diverter valve is the classic cause.
  • It can also be the thermostat, a motorised valve or the programmer.
  • It’s a diagnostic job — the fix is usually one part, not a whole new boiler.

The usual suspect: the diverter valve

On a combi boiler, a diverter valve decides whether hot water goes to your taps or your radiators. When it sticks, the boiler can end up favouring one over the other — classically, plenty of hot water but no heating. A sticking or worn diverter valve is one of the most common combi faults we replace.

Thermostat, programmer and valves

If the heating won’t come on, it’s worth ruling out the simple things first: the programmer set correctly, the thermostat calling for heat, and the batteries in a wireless stat. Beyond that, a motorised valve that’s failed can stop hot water reaching the radiators even though the boiler’s working fine.

Heating fine but no hot water

The reverse — radiators warm, taps cold — again often comes back to the diverter valve, or on some systems a failed hot-water element or a scaled-up heat exchanger. It’s worth a proper diagnosis rather than guesswork, as the fix depends on which.

One working and the other not? It’s usually a single part — and we’d rather diagnose it properly than have you replace a boiler that doesn’t need it. Gas Safe engineers across South Manchester and Cheshire.

See our boiler repair service

Common questions

On a combi this is very often a stuck diverter valve, though a faulty thermostat, programmer or motorised valve can also cause it.

Again the diverter valve is a common cause on a combi, along with a scaled-up heat exchanger — worth a proper diagnosis as the fix depends on which.

Usually not. When one function works and the other doesn’t, it’s typically a single failed component rather than the whole boiler.

It’s the part in a combi that decides whether hot water goes to your taps or your radiators; when it sticks, you get one but not the other.